Refund policy

Order Cancellation

Physical Products
→ Orders can be cancelled only before the item is shipped
→ Orders already shipped cannot be cancelled

Refund Policy 

No-Refund Policy

We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:

→ Product Not Received
→ If the product is lost in transit
→ If the wrong product is delivered
→ If the product is damaged during shipping

Refund Process (When Applicable)
If any refund is approved, the amount will be credited back to the original payment method within 7–14 business days.

Return Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:

Eligibility for Return
→ Returns are accepted only for defective, damaged, or incorrect products received.
→ The return request must be initiated within 24 hours of receiving the product.

Return Process
→ If your return request is approved, the replacement process will be initiated within 2–3 business days.
→ Once the replacement is dispatched, it is expected to be delivered within 4–7 business days.

Important Notes
→ Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
→ We are not responsible for delays caused by external factors beyond our control.
We aim to make the return and replacement process as seamless as possible.

Exchanges

Your order can be exchanged within 24–48 hours from the delivery date.

• • Exchanges are allowed only when there is a size issue. The team reserves the right to decline the request if the product is used, damaged, or without tags.

  • Exchanges are subject to availability. If the desired size is not in stock, you will be offered store credit or an alternative product exchange. Store credit comes with a validity of 50 days.

  • We provide exchange only one time, so make sure you are certain about the size. For assistance, we are here to help you.

Exchange Charges
→ ₹250 — We rely on third-party delivery partners. The delivery partner charges us for reverse pickup from your location and additional delivery charges for sending the new product back. As there are two-way charges, we request our customers to pay only for one way.
→ Exchanged product gets shipped as soon as we receive the returned product. The new item will be delivered within 7–9 days.

→ In case your area’s pin code is non-serviceable for return pick-up, you will be informed. In such cases, we expect you to send the item via your local courier centre. In this case you will not be charged anything for the exchange process.
→ Products purchased on any type of sale cannot be exchanged.